With the increase in the number of applicants for Secret Shopping Jobs, numerous Companies have come up to provide employment opportunities and resources to Secret Shoppers. These Companies provide information and assistance to people who want to enter or are already a part of the industry, and many of them have extended their service internationally. Service Intelligence, Inc. (www.serviceintelligence.com) is one of the largest Secret Shopper Companies and forerunners of retail industry related to customer care evaluation. It has offices in the United States, Canada and partners around the world. The companys website features self-assigning of choice shops and submission of reports online. ServiceCheck (Servicecheck.com) offers Secret shopping services to a number of industries which include fast food, gas stations, convenience stores, restaurant (casual & fine dining), and general retail. In 2003, ServiceCheck had performed 300,000 audits since the company had started. Founded in 1993, Sensors Quality Management Inc or SQM (www.sqm.ca) provides evaluations relating to issues of quality, service, cleanliness and value. It has employed Secret shoppers in about 18 countries around the World. SQM main clients include airlines, hotels, restaurants, retailers and banks. Mystique Shopper (www.mystiqueshopper.com)s client base includes national Restaurant Chains, Car Dealerships, Hotels, Jewelry Stores, Casinos, Retail Clothing, Cellular Wireless Providers and Specialty Chains. Check Mark, Inc. (www.checkmarkinc.com) is a national organization located in Cincinnati, Ohio. It has clients in the United States, Canada and Puerto Rico which include industries such as Banking, Retail, Restaurant, Entertainment and Leisure. Established in 1984, Ellis Property Management Services (EPMS) (www.epmsonline.com) provides executive-level management and marketing consulting services to the multifamily industry. It also serves both the apartment owner/investor and the property management company. Shop'n Chek International (www.shopnchek.com) has been providing Secret Shopper Services for over 34 years. It is known for using innovative technologies such as Interactive Voice Response Surveys, also known as IVR customer surveys which can appear as both web surveys and telephone surveys. |
